Amit Bhagat

Led cross-functional Agile teams (8-12 members) through full project lifecycles, improving sprint delivery rates by 30% while maintaining high engagement and transparency.

Drove Agile transformation initiatives, facilitating over 100+ sprint ceremonies and mentoring Product Owners/team members on best practices to enhance adoption and proficiency.

Proactively removed team impediments, resulting in a 40% reduction in delivery blockers and significantly improved sprint predictability.

Collaborated effectively with stakeholders to define clear product backlogs, ensuring alignment with organizational goals and delivery of critical business value.

Fostered a culture of continuous improvement, leading to a 25% increase in team productivity within one year through targeted initiatives and feedback loops.

Managed global Incident and Change Management for a user base exceeding 10,000, maintaining incident resolution SLA compliance above 98% over 3 years.

Designed and implemented ITIL-based processes, leading to a 20% reduction in critical incidents and significantly minimized business disruption across operations.

Coordinated major incident response, including root cause analysis and reporting, significantly improving communication and resolution timelines for high-impact incidents.

Led Change Advisory Board (CAB) meetings, ensuring thorough risk evaluation and successful deployment of 250+ critical changes annually with minimal impact.

Trained and mentored new ITSM staff, standardizing escalation procedures and knowledge management across multiple teams to enhance operational consistency and efficiency.

Monitored batch jobs and console operations across multi-system mainframe environments, ensuring uninterrupted processing for critical business operations.

Proactively identified and resolved job failures, reducing system downtime by 15% through prompt incident escalation and coordination with support teams.

Maintained accurate operational logs and provided detailed shift handovers, enabling seamless 24x7 round-the-clock operations and enhancing team continuity.

Developed early technical foundation in IT operations and service management, supporting future leadership roles through hands-on system management and problem-solving.

Utilized advanced mainframe scheduling tools (TWS (OPC), Job Track, Zeke) for effective batch job scheduling and management across large-scale environments.

Proficiently monitored systems using SCEM to proactively identify, analyze, and resolve job abends, console messages, and operational alerts, maintaining uninterrupted processing.

Wrote, reviewed, and optimized Job Control Language (JCL) scripts to control batch job execution and dependencies in large-scale mainframe environments.

Coordinated cross-functional collaboration with application support, system programmers, and network teams to diagnose and remediate complex batch job scheduling and execution problems.

Continuously improved batch processing workflows by identifying bottlenecks, automating repetitive tasks, and recommending upgrades to scheduling and monitoring tools.

Administered and monitored multiple LPAR environments (production/test), ensuring reliable batch job processing and system stability in adherence to enterprise SLAs.

Diagnosed and resolved complex job abends, delayed, or long-running jobs using advanced mainframe control tools (SDSF, OPC), performing restarts for accurate recovery.

Managed ad-hoc job scheduling requests and JCL modifications for production jobs, ensuring successful execution and compliance with Service Level Agreements (SLAs).

Managed incident and change tickets for abended jobs using enterprise tools (Maximo), ensuring prompt escalation and resolution tracking while optimizing system resources.

Collaborated cross-functionally with application programmers, support teams, and operations staff to resolve complex job-related and infrastructure challenges.